frequently asked questions
here are some frequently asked questions.
How Fast is delivery done
bear in mind that delivery duration hugely depends on the delivery area and accessibility. also it depends on the weight of the package and the selected delivery class.
Must I Sign?
This also depends on the class of delivery selected. for some classes, the delivery drivers simple keep the package at your doorstep while for others, your signature is needed. so, make sure to inquire on the different classes.
What if ,my package is destroyed?
If the package is destroyed on delivery, we investigate the cause and do a refund of the cost or restore the product.
but if on investigation, we find out the contents were destroyed after delivery has been completed, we take absolutely no reaponsibility.
Whats Insurance?
Its a standard fee paid on packages that were registered under some specific classes and this fee can be custom or standard and is fully refundable upon delivery of the package
Is it mandatory?
in some cases, yes, but for other, No
you can find out which cases this apply to by contacting us.
Can I return A pacakge?
Yes, but note that this encures additional fees which are determined by different variables
Do you offer international delivery?
Yes we do. not only do we make domestic transportation easy, but we also make foreign transportation easier
DO you pick up pacakges?
After requesting a quote and completing registration, you can schedule a pick-up time
Why is insurance paid through mobile payment gateways?
We receive insurance payments through mobile payment gateways for easy, fast and no extra cost upon refunds